TEMPS PLUS

JOB DESCRIPTION

Position: Steward / Cleaner

Client: KFC Real Foods – Saint Lucia

Employer/Staffing Provider: Temps Plus

Department: Restaurant Operations / Stewarding & Cleaning

Employment Type: Temporary / Contract / Assigned Staff

Reports To: Restaurant Manager / Shift Supervisor

Location: Assigned KFC Real Foods Store, Saint Lucia

1. POSITION SUMMARY

The Steward/Cleaner is responsible for maintaining a clean, safe, hygienic, and presentable environment throughout the assigned KFC Real Foods restaurant.

The position supports restaurant operations by ensuring that dining areas, kitchens, service areas, washrooms, equipment, floors, waste-disposal areas, and other designated areas are cleaned and maintained in accordance with KFC Real Foods standards and workplace health, safety, and sanitation requirements.

The Steward/Cleaner is expected to demonstrate a positive attitude, reliability, teamwork, personal cleanliness, attention to detail, and a strong commitment to customer service.

2. KEY RESPONSIBILITIES

A. Restaurant Cleaning

1. Clean and sanitize floors, walls, counters, tables, chairs, doors, windows, and other designated areas.
2. Maintain cleanliness of customer dining areas throughout the shift.
3. Clean and sanitize washrooms regularly and ensure they remain stocked and presentable.
4. Clean kitchen and back-of-house areas as directed.
5. Clean service areas, storage areas, staff areas, and other assigned spaces.
6. Remove dirt, grease, food residue, stains, and other contaminants promptly.
7. Empty and replace garbage bins and ensure waste is properly disposed of.
8. Maintain cleanliness around external areas immediately surrounding the restaurant where assigned.
9. Carry out deep-cleaning duties according to the restaurant's cleaning schedule.

B. Kitchen & Stewarding Support

1. Wash, clean, sanitize, and store dishes, utensils, trays, containers, and other reusable items.
2. Maintain clean and organized washing and preparation areas.
3. Assist restaurant team members with cleaning tasks during and after busy periods.
4. Ensure cleaning equipment and supplies are properly stored after use.
5. Report damaged, broken, or unsafe equipment to the Shift Supervisor or Manager.

C. Food Safety & Hygiene

1. Follow all applicable food safety, sanitation, and hygiene procedures.
2. Maintain high standards of personal hygiene while on duty.
3. Wash hands regularly and at appropriate times.
4. Use appropriate protective equipment when handling cleaning chemicals or performing designated cleaning duties.
5. Ensure cleaning chemicals are used, diluted, labelled, and stored according to instructions.
6. Never mix cleaning chemicals unless specifically authorized and instructed to do so.
7. Prevent cleaning activities from contaminating food, food-contact surfaces, or food preparation areas.
8. Immediately report spills, contamination risks, pests, leaks, or other sanitation concerns.

D. Customer Areas

1. Ensure tables and chairs are cleaned promptly after customer use.
2. Respond quickly to spills and other cleanliness issues.
3. Maintain a clean and welcoming environment for customers.
4. Treat customers and fellow employees with courtesy and respect.
5. Refer customer complaints or concerns to the Shift Supervisor or Manager rather than attempting to resolve matters outside the scope of the position.

E. Waste Management

1. Collect and dispose of waste in accordance with restaurant procedures.
2. Keep garbage storage areas clean and orderly.
3. Replace garbage bags as required.
4. Ensure waste containers are not overflowing.
5. Report unusual waste, broken containers, leaks, or other hazards.

F. Health & Safety

1. Follow all workplace health and safety procedures.
2. Keep floors free from unnecessary obstacles and hazards.
3. Place appropriate warning signs when cleaning wet floors.
4. Immediately report accidents, injuries, hazards, spills, damaged equipment, or unsafe conditions.
5. Use cleaning equipment safely and responsibly.
6. Follow instructions provided for the safe handling of chemicals and equipment.
7. Participate in required safety and sanitation training.

3. SHIFT RESPONSIBILITIES

The Steward/Cleaner may be required to:

At the Start of the Shift

1. Report to work on time and in the required uniform.
2. Check assigned cleaning areas and priorities.
3. Ensure required cleaning supplies and equipment are available.
4. Receive instructions from the Shift Supervisor.

During the Shift

1. Maintain continuous cleanliness of assigned areas.
2. Monitor washrooms, dining areas, floors, waste bins, and other high-traffic areas.
3. Respond promptly to spills and cleaning requests.
4. Support restaurant operations during peak periods as directed.

At the End of the Shift

1. Complete assigned cleaning duties.
2. Clean and store equipment and supplies properly.
3. Remove waste as required.
4. Ensure assigned areas are left clean and ready for the next shift.
5. Report outstanding cleaning requirements or maintenance issues to the Supervisor.

4. CUSTOMER SERVICE EXPECTATIONS

Although the primary responsibility is cleaning and stewarding, every Temps Plus employee assigned to KFC Real Foods represents both Temps Plus and the client.

Employees are therefore expected to:

1. Be polite, respectful, and professional.
2. Maintain a positive attitude.
3. Assist customers where reasonably possible or direct them to an appropriate team member.
4. Avoid arguments or confrontations with customers or colleagues.
5. Protect the reputation of KFC Real Foods and Temps Plus.
6. Maintain confidentiality regarding company and customer information.

5. ATTENDANCE & PUNCTUALITY

The Steward/Cleaner is expected to:

1. Report to work on time for every scheduled shift.
2. Follow the approved work schedule.
3. Notify the appropriate Supervisor and Temps Plus promptly if unable to report for work.
4. Follow the required absence and sick-leave reporting procedures.
5. Remain at the assigned workplace throughout the scheduled shift unless authorized to leave.
6. Accurately record attendance in accordance with Temps Plus requirements.

Consistent attendance, punctuality, reliability, and performance will form part of the employee's ongoing evaluation.

6. PROFESSIONAL STANDARDS

Employees must:

1. Maintain a clean and professional appearance.
2. Wear the required uniform and appropriate footwear.
3. Follow all restaurant policies and procedures.
4. Demonstrate honesty and integrity.
5. Work cooperatively with managers, supervisors, and other employees.
6. Accept reasonable instructions from authorized supervisors.
7. Maintain a clean and organized work area.
8. Handle company property and equipment responsibly.

7. PERFORMANCE STANDARDS

Performance will be assessed based on:

1. Attendance and punctuality.
2. Quality and consistency of cleaning.
3. Hygiene and sanitation standards.
4. Speed and efficiency.
5. Attention to detail.
6. Compliance with health and safety procedures.
7. Proper use of cleaning equipment and chemicals.
8. Teamwork and cooperation.
9. Professional conduct.
10. Customer-service attitude.
11. Ability to follow instructions.
12. Reliability during busy periods.

Temps Plus may monitor employee attendance, performance, punctuality, and supervisor feedback as part of its staffing and workforce-management process.

8. MINIMUM QUALIFICATIONS

Education

Basic education is preferred. Previous experience in:

1. Cleaning
2. Stewarding
3. Housekeeping
4. Hospitality
5. Restaurants
6. Food service

would be an advantage but is not necessarily required.

Training may be provided to suitable candidates.

Skills & Attributes

The successful candidate should demonstrate:

1. Good work ethic.
2. Reliability and punctuality.
3. Ability to work independently.
4. Ability to work as part of a team.
5. Good physical stamina.
6. Attention to cleanliness and detail.
7. Ability to follow instructions.
8. Professional attitude.
9. Willingness to work flexible shifts.
10. Ability to work in a fast-paced restaurant environment.

9. PHYSICAL REQUIREMENTS

The position may require employees to:

1. Stand and walk for extended periods.
2. Bend, stoop, reach, kneel, and lift.
3. Move cleaning equipment and supplies.
4. Work in kitchen, dining, storage, and outdoor areas.
5. Perform repetitive cleaning activities.
6. Work during busy restaurant periods.

Reasonable workplace accommodations should be considered where applicable.

10. WORKING HOURS

The Steward/Cleaner may be scheduled for:

1. Morning shifts
2. Afternoon shifts
3. Evening shifts
4. Weekends
5. Public holidays
6. Peak periods
7. Special events or operational requirements

Working hours and schedules will be determined according to the staffing requirements of the assigned KFC Real Foods location and Temps Plus employment arrangements.

11. REPORTING STRUCTURE

The employee will be employed/assigned through Temps Plus and will work at an assigned KFC Real Foods location.

For day-to-day restaurant operations, the employee will receive operational instructions from the designated KFC Real Foods Restaurant Manager, Assistant Manager, or Shift Supervisor.

Attendance, staffing, employment, payroll, and other matters relating to the Temps Plus employment relationship should be reported through the appropriate Temps Plus channels.

12. CONFIDENTIALITY & CONDUCT

Employees are expected to protect confidential information relating to Temps Plus and KFC Real Foods.

The following are prohibited:

1. Theft or misuse of company property.
2. Unauthorized removal of food, supplies, equipment, or other property.
3. Fighting, harassment, discrimination, or threatening behaviour.
4. Reporting to work under the influence of alcohol or illegal drugs.
5. Unauthorized use of company equipment.
6. Deliberate damage to company property.
7. Disclosure of confidential business information.
8. Failure to follow reasonable health, safety, sanitation, or operational instructions.

Breaches may result in disciplinary action in accordance with applicable employment arrangements and policies.

13. TEMPS PLUS STAFFING EXPECTATION

As a Temps Plus-assigned employee, the Steward/Cleaner is expected to maintain a high standard of performance and professionalism.

Temps Plus is committed to providing KFC Real Foods with dependable, appropriately screened, and service-oriented personnel who can contribute positively to restaurant operations.

Employees may be subject to ongoing performance monitoring and supervisor feedback to ensure that service standards are maintained.