Front Desk Agent

Welcome and greet guests in a warm and friendly manners whilst also providing excellent and personalized service to ensure guests satisfaction.

1. Perform all check in and check out duties.
2. Assign rooms to guests upon arrival.
3. Answer telephone calls courteously and direct them accordingly.
4. Provide resort information to guests regarding room categories, rates, and amenities.
5. Conduct cash transactions.
6. Provide details on all outstanding balances and payment methods to guests, ensuring that credit cards are verified.
7. Respond to guests’ complaints promptly and professionally.
8. Work collaboratively with the housekeeping team to ensure cleanliness of rooms for satisfactory accommodation of guests.
9. All other duties assigned but the Front Office Manager.